Description

About the Position Digital Concierge/Customer Officer Northern suburbs Temp ongoing $31.53ph + super ASAP start Love face to face customer service?
Want to get your foot in the door to the public sector?

Your new company
At Hays, we're currently seeking multiple customer service professionals who wish to work with a renowned Victorian public service organisation. For years they have serviced millions of Victorians, and have seen a significant increase in business since the pandemic. Due to the growing needs of the organisation, they are currently seeking an enthusiastic individual to join their cluster of offices in the Northern suburbs in the capacity of a Digital Concierge Officer.

Your new role
As a Digital Concierge Officer, you will be the face of the Northern suburbs branches. You'll be responsible for greeting customers as they first enter the branch, and determining how to best assist them during their visit.
You will primarily be responsible for:
Providing excellent face-to-face customer service in a fast-paced environment Answering customer queries and processing a variety of transactions Helping direct customers to process payments and renewal requests online Assigning tickets to customers for in-branch services
What you'll need to succeed
Recent experience in a fast-paced customer service role The resilience required for handling high volume customer enquiries A current Victorian driver's licence with minimal demerit point loss The flexibility and the means to travel between various locations in the Northern suburbs (Broadmeadows, Coolaroo, Bundoora) Full availability from Mon-Fri, 8:30am to 4:30pm, with the flexibility to work anywhere between 3-5 days per week (20-38 hours) You must be able to work in both a seated and standing position for long periods of time A spoken fluency in Arabic would be advantageous (but not essential) for this role
What you'll get in return
You will receive extensive, paid, on-the-job training You will be part of an diverse and supportive work culture Ongoing skills development and opportunities for career progression You will be placed on an ongoing temporary contract with a competitive hourly rate and super contributions The potential for future permanent employment within the organisation
What you need to do now
If you wish to express your interest for this role, click 'apply now' to forward an up-to-date copy of your CV to Emma Hoch, the recruitment consultant overseeing these positions.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

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