Description

About the Position Seeking customer superstars looking to kick start their career in the Insurance industry Your new company
Join one of 's largest companies dedicated to providing a first-class experience. Their Melbourne based team are now seeking multiple Sales & Service Consultants who are ready to kick start their career.

Your new role
We have exciting opportunities for Sales and Service Consultants to join our team based in Melbourne CBD. In this position you will be working as part of a strong customer focused team as the first point of contact for customers, predominately via phone. You will be responding to customer enquiries regarding their policies, making amendments to policies, processing payments and actioning any other requests. This role is all about customer service.

This position will require flexibility to work between 8.30am and 5.30pm, Monday to Friday, offering 37.5 hours per week. Initially this role will require you to work from home therefore you must have an appropriate home office set up.

Key Responsibilities:
First point of contact for inbound customer telephone calls Resolve customer enquiries quickly, efficiently and to a high standard Maintain policies and change details as needed Process payments from customers Meeting set key performance indictors
What you'll need to succeed
Excellent customer service skills, display empathy and be able to communicate with a diverse customer base Strong time management skills with the ability to be agile and work under pressure to meet targets Possesses willingness to learn and be a team player Previous experience in a customer focused role or knowledge of insurance is beneficial but not essential
What you'll get in return
In return you will be provided with ongoing training and support from a close knit team.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to , or call me now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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