Description

Our Exciting Opportunity

We are now looking for a Support Engineer- Orchestration that will provide technical and support to our customers.In this role, you will solve and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.




As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are encouraged to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date. Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to tackle big responsibility and it is important that you can work independently.




The role can be based in or Melbourne.



In this role, you would:
Deliver professional support towards our Customer Units and Customers.
Handle technical investigation and if required coordinate with development and 3PP team.
Be available to handle Emergency and critical issues while on call roster
Perform trouble shooting both for Hardware and Software
Handle customer engagement: manage customer relationship building confidence and trust, ensure service quality
Handle Software Updates
Provide ongoing technical support / consultancy to our customer
Propose product improvements based on investigation results
Provide pre-emptive support handling
Share knowledge and mentor junior members of the team

As our ideal candidate, you will have:
Education: Bachelor's in Telecom/IT or any relevant field
Minimum of 6 years Telecom Experience and including at least 2 years in Orchestration support or system integration or Solution Architect
Excellent presentation, negotiation, and argumentation skills
Delivering results and meeting customer expectations with excellent planning and organizing skills.
Demonstrated ability: Hands-on experience of Orchestration (Service Orchestration, Cloud manager, EVNFM), Cloud native platforms and understanding of NFV and SDN products.
Worked with Cloud Native core design principles (microservices, containers, pods, Master/worker nodes) Vendor specific certifications will be an additional advantage.
OS – Linux knowledge and hands on experience.
Experience with virtualization technologies including CEE, RedHat OpenStack, KVM, VMWare, Kubernetes, etc. (Highly regarded)
Deep technical competence should be exhibited when dealing with complex customer issues

Why Join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.




Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.




Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to .




We are proud to announce at Ericsson , our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.


Ericsson Australia Employee Benefits
Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing
Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition

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