Description

About the Position Customer Value Specialist Job No: 658765 - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD Permanent Full Time Call Centre, Insurance, Contact Centre A 4 Outbound customer – No cold calling!Permanent, Full-Time OpportunitiesBrisbane, & Melbourne locations The purpose of the Customer Value Specialist is to drive Suncorp’s revenue and profit by deepening our relationships with our customers and delivering service excellence. In this role, you will be making outbound calls to our existing customers to discuss their existing insurance policies. Key ResponsibilitiesMaking outbound calls to our existing customers you will: Collaborate across and within teams and build strong relationships with customers to match the right solution to each customer’s needs – placing the customer at the heart of decisionsChampion customer propositions to create value for customers through products and services under multiple brands across banking, wealth, life, personal and commercial insuranceCommitment to enhancing and deepening customer relationshipsAchieve customer sales, service and retention targets set for all customer segments Skills & Experience Experience within a contact centre environment or an operational/support rolePrevious Sales / Service Retail experienceA proven ability to track toward and meet KRA’s / KPI’sStrong ability to empathise with individuals at a personal levelDemonstrated ability to use customer and commercial acumen to enhance business performance, drive sales performance and achieve growth targetsGood problem solving and negotiation skillsThe ability to work from home – an ergonomic set up, a phone line (non-negotiable), internet connection, a computer/laptop, dual monitors, a webcam, a mouse and a quiet area, where you will not be disturbed during work hours HoursIf successful you will be working full time hours, Monday – Thursday 9:45am – 6pm & Friday 8.45am - 5pm AEDT (7.5 hours per day).Benefits Discounts of up to 25% on our various Insurance, Banking & Superannuation productsFlexible working environment and arrangements; genuine focus on work-life balanceNumerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($1000), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition) no -- Principals only. Recruiters, please don’t contact this job advertiser.
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