Join one of the fastest-growing tech startups and industry-leading products behind ‘online fundraising’, enabling hundreds of the world's most loved charities to raise money and deliver change-for-good. Funraisin is home to tech innovators, strategic leaders, and world-class engineers, who are passionate about using technology to better connect people to causes through human-centric experiences. You’ll be taking up a key role in a global team with offices in the USA, the UK, and NZ.The OpportunityAs a Technical Project Manager, you are a hybrid blend of a project manager and an implementation/platform specialist. You’re a key part of the Project Management team working to manage and oversee the delivery of Funraisin platform setups, including:
Taking the lead on the more complex/technical projects that require significantly more customisation than standard projects
Managing timelines for new client implementations/projects
Managing the entire project lifecycle, from project kick-off, scoping to delivery phases
Managing site amends and client updates
Keeping the internal team updated on timings to ensure deadlines and the project's scope of work are met
Specifically, the role entails:
Be the dedicated point of contact for specific customers to advise on the best way to set up their events and ensure that results are maximised and data is actionable
Conduct project kick-off calls with assistance from the wider Projects Team to understand & analyse the event/appeal/project requirements and specify the technical components of the platform to achieve those requirements
Maintaining project documentation including the scope of work, meeting minutes, change requests and handover documents
Check project deliverables have been met on completion of a project and ensure proper training documentation is provided to client when required
Document custom work completed as part of the project to ensure a smooth transition from the project team to the support team and to enable smoother updates in the future, including any user training on custom features for internal staff
Assist with campaign debrief and compile learnings for the following event’s implementation
Assigning specific tasks for projects to members of your team/POD including design, implementation and custom development
Ensuring any client feedback on deliverables is understood and included in a task brief to your team to implement with appropriate context and examples
Forward planning of your team’s resourcing based on upcoming projects and capacity
Implementation of web page content: building up pages using the platform’s inbuilt page builder module
Setting up event registration flows from a project brief: using the platform's inbuilt entry form generator and adding in any custom styling and web forms as needed
Working with your team's web developer on custom functionality to ensure the UX is implemented well & acceptance criteria are met
Testing and QA of any custom functionality including data capture
Collating bug items for any amends required to custom code or styling that you’re unable to implement and assigning/briefing your team’s developer and designer on the amends needed
User experience testing of a final website before being sent to the client for review
Play a role in our global production team to operate more efficiently, share customer projects and truly operate as a 24hr production unit.
Provide project information for blog articles, PR submissions, case studies and assets that can generate awareness of Funraisin from projects you oversee
We think you'll be successful if you:
Have a Bachelors Degree or 5+ years of professional experience in a similar role
Are confident in describing project management tools and methodologies and how these assist projects to be delivered on time with exceptional quality
Prioritise work independently with minimal input from the implementation or support teams
Always interrogate the value of work and frequently suggest improvements
Understand the project lifecycle, from creating a brief through to a site going live
Experience in technical requirements gathering, scoping and estimating digital projects.
Are a great communicator (written and verbal) and love a fast-paced startup environment
Happy to chat with clients directly via email and phone to update on project status and timings
Have a hands-on attitude and a proactive, problem-solving spirit
User experience and technical know-how, with a deep knowledge of some areas of digital (could be GA, UX, frontend development, etc)
Have an understanding of web technologies including HTML5, JS & CSS
Have a strong understanding of content management systems (CMS) such as Wordpress, Webflow, Squarespace, Wix etc
Have a keen design eye for the visual display of content on websites & are confident using page builders to set up great looking web pages
Have a keen eye for user experience and willing to share concerns and suggestions with client as needed.
Have great time management skills and are confident working on a variety of projects concurrently, at different stages
Have experience in using bug tracking software (eg Bugherd, Jira)
Future travel to our international offices when safe to do so
Opportunity to join one of the fastest-growing global tech startups in the impact sector
The Funraisin TeamWe feel it is important to not just talk about the roles and responsibilities but to also talk about the kind of people who form our global Funraisin team. We're a team of passionate fundraising software professionals - some have come from world-renowned tech giants such as Google and Airbnb, others from the highest awarded digital agencies and others from inside some of the world-leading nonprofits. Together we build world-class products that aim to accelerate the transition to a better world by connecting people to causes.There’s one thing we all share in common, we get a kick out of seeing, and feeling, the impact of our work and we have a ton of fun doing it. Summary of role requirements:
Looking for candidates available to work on weekdays
More than 4 years of relevant work experience required for this role
Working rights required for this role
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