Description

About the Position Configuration Manager / Configuration and Knowledge Processes / IT Services / ITIL / Geelong / Hybrid Role
Your new company
Hays is currently partnered with health and safety organisation to recruit a Configuration Manager in a temporary capacity. This organisation strives to prevent workplace injuries, illness and fatalities whilst raising the standard of health and safety in all workplaces.

Your new role

Responsibilities will include: Own, develop and promote the Configuration and Knowledge processes Responsible for defining standards and policies for capture and maintenance of information about Configuration Items required to deliver IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensures that the IT organization is able to gather, analyse, store and share knowledge and information. Develop training materials Ensure that all Customer, support employees and Desk employees are suitably trained to operate the Configuration and Knowledge processes and provided with the appropriate documentation and information where needed Maintain information about configuration items required for delivering IT Services including setting requirements for naming standards, auditability of CI's and CI change history and provide a reporting capability to inform other processes. Ensure a robust review of configurations is periodically undertaken from a cost/efficiency perspective and that opportunities for consolidation/decommission are identified and tracked. Maintain a logical model containing the components of the IT Infrastructure and their associations and/or dependencies Ensure that service asset procurement and tracking processes are in place and operable Ensure that the IT organisation is able to gather, analyse, store and share knowledge and information with respect to deployed services Perform periodic configuration audits to ensure accuracy of inventory associated with delivery of services Maintain controlled knowledge entries in Service management toolset

What you'll need to succeed
To be considered for this role, you will have: Tertiary qualifications in IT or related discipline ITIL V3 foundation certification and demonstrated knowledge of and experience with a broad range of all ITIL and ITIL related processes ITIL Configuration Management Practitioner certification Significant general IT or business experience, with demonstrated experience in Configuration or Knowledge Management Demonstrated experience in the development of training material Demonstrated capability to provide input into research and to prepare documentation to Excellent comprehension of technical service design and interaction/dependencies of components. Thorough understanding of and skills to effect practical and efficient configuration/knowledge management and reporting. This includes an appreciation of all processes and tools that impact service management e.g., Service Desk, Enterprise Management, Service Introduction etc,
What you'll get in return
This role offers you at attractive daily rate of $807.77 PLUS super, full-time hours and an initial 4-month placement with the possibility of an extension. Located in Geelong, this company promotes a hybrid flexible working environment.

What you need to do now
If you're interested in this role, click 'Apply Now' to submit an up-to-date copy of your CV. For further information about this role, please contact:

Gaurav Bikhchandani
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