Senior Manager, User Research&Insights

Address
Haymarket 2000, Sydney, New South Wales

Description
                                                                                          
                  
                    
                    About the Position                  
                    
                    Senior Manager, User Research&Insights                    
                    
Macquarie Group                    
                    
Sydney,                    
                    
Posted 21 hours ago                    
                    
Permanent                    
                    
Competitive Join us as                    
                    
Senior Manager ,                    
                    
User Research&Insights                    
                    
and join the newly formed user research&insights capability that helps unlock the power of research in helping inform the bank's product strategy as well as design execution. You will support, directly and indirectly our team of designers and researchers in crafting experiences across our Personal Banking, Business Banking, Wealth Management, and Deposits products.                    
                    
In this key role, you'll report to the Head of User Research&Insights and partner with other design/research leaders, product, and business teams to drive our understanding strategy to help elevate the design practice across Macquarie Bank. You'll be responsible for setting up a research and testing capability that will allow the various divisions to conduct a wide variety of research. The ultimate objective is to help us develop and design products based on a deeper understanding of our customers, their contexts, and the evolving marketplace.                    
                    
What you'll do:                    
                    
Capability Owner                    
                    
Help envision and implement a CoE for user research and insights that will serve as a cross functional capability that services the various business and product teams. Help build and run an efficient research operation including resourcing, planning and process. Identify team needs and implement required changes in process, tools, documentation, and asset management to make sure researchers and designers are working at optimum efficiency.Propose and manage various vendor and tooling relationships with the objective of unblocking high quality, ongoing research decisions makers can trust. Best practice                    
                    
You'll work with the other design leaders to develop and evolve of our research and testing practice, ensuring quality and efficiency in generating user insights and gathering feedback, which can be used to influence product backlogs and design deliverables. You'll command a sound understanding of research spectrum, with an expertise in two to three research methods.Mentor and train both other researchers and research-inclined designers in best practice, from research planning to analysis. What you'll bring to the role:                    
                    
Demonstrable experience helping build a user research capability, preferably in an enterprise environment. Experience with research tools, platforms, panel management systems, vendor relationships, incentive management and so on. Excellent communication skills (oral and written) and a collaborative and respectful approach to leading a team. You'll have proven experience consistently demonstrating credibility in cross-functional interactions.A user and data-focused design mentality and commitment to design excellence, constantly looking to hone your team's instincts through user feedback and data insight. If this sounds like you, please send your CV and a portfolio/case study link. We'd like you to be able to show your abilities through an interview process that is tailored for research practitioners. Besides interviewing with key stakeholders, you'll have the opportunity to present work through a portfolio that will focus on showcasing experience where you have previously helped build and embed user research capabilities.                    
                    
Design at Macquarie Bank                    
                    
The design function at Macquarie, headed by our Chief Design Officer, helps envision and deliver how customers experience our various products and services across multiple digital channels. We span across the full design spectrum, from early-stage conceptual design and research to delivering pixel-perfect interfaces on our digital platforms. We follow a human-centered, data-led approach to design and seek to win by collaborating with our partners and helping deliver exceptional customer experiences as a team.                    
                    
Our commitment to Diversity and Inclusion                    
                    
The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.                    
                    
We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.                    
                    
About Banking and Financial Services                    
                    
Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.                    
                    
Our commitment to Diversity, Equity and Inclusion                    
                    
The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.                    
                    
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.                    
                    
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