About the Position                  

                    Where will a career at Macquarie take you?                    
                    
The safety and wellbeing of our employees and candidates are important to us. In response to COVID-19, we are able to hold interviews and psychometric assessments virtually. Depending on individual circumstances and local conditions, our new starters can also be onboarded remotely. Senior Manager, User Research&Insights                    
                    
Join us as                    
                    
Senior Manager ,                    
                    
User Research&Insights                    
                    
and join the newly formed user research&insights capability that helps unlock the power of research in helping inform the bank’s product strategy as well as design execution. You will support, directly and indirectly our team of designers and researchers in crafting experiences across our Personal Banking, Business Banking, Wealth Management, and Deposits products.In this key role, you’ll report to the Head of User Research&Insights and partner with other design/research leaders, product, and business teams to drive our                    
                    
understanding                    
                    
strategy to help elevate the design practice across Macquarie Bank. You’ll be responsible for setting up a research and testing capability that will allow the various divisions to conduct a wide variety of research. The ultimate objective is to help us develop and design products based on a deeper understanding of our customers, their contexts, and the evolving marketplace.What you’ll do: Capability Owner Help envision and implement a CoE for user research and insights that will serve as a cross functional capability that services the various business and product teams. Help build and run an efficient research operation including resourcing, planning and process.Identify team needs and implement required changes in process, tools, documentation, and asset management to make sure researchers and designers are working at optimum efficiency. Propose and manage various vendor and tooling relationships with the objective of unblocking high quality, ongoing research decisions makers can trust.Best practice You’ll work with the other design leaders to develop and evolve of our research and testing practice, ensuring quality and efficiency in generating user insights and gathering feedback, which can be used to influence product backlogs and design deliverables. You’ll command a sound understanding ofresearch spectrum, with an expertise in two to three research methods.Mentor and train both other researchers and research-inclined designers in best practice, from research planning to analysis. What you’ll bring to the role: Demonstrable experience helping build a user research capability, preferably in an enterprise environment. Experience with research tools, platforms, panel management systems, vendor relationships, incentive management and so on.Excellent communication skills (oral and written) and a collaborative and respectful approach to leading a team. You’ll have proven experience consistently demonstrating credibility in cross-functional interactions. A user and data-focused design mentality and commitment to design excellence, constantly looking to hone your team’s instincts through user feedback and data insight.If this sounds like you, please send your CV and a portfolio/case study link. We’d like you to be able to show your abilities through an interview process that is tailored for research practitioners. Besides interviewing with key stakeholders, you’ll have the opportunity to present work through a portfolio that will focus on showcasing experience where you have previously helped build and embed user research capabilities.Design at Macquarie Bank The design function at Macquarie, headed by our Chief Design Officer, helps envision and deliver how customers experience our various products and services across multiple digital channels. We span across the full design spectrum, from early-stage conceptual design and research to delivering pixel-perfect interfaces on our digital platforms. We follow a human-centered, data-led approach to design and seek to win by collaborating with our partners and helping deliver exceptional customer experiences as a team.Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.About Banking and Financial Services Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects orinvesting in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we’re a truly global organisation. You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued.You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment. Job no:                    
                    
BFS-970766 Work type:                    
                    
Permanent - Full time Location:                    
                    
Sydney Category:                    
                    
Research, Strategy&Change Group:                    
                    
Banking and Financial Services Division:                    
                    
Product&Technology Recruiter:                    
                    
Leanne Harrington Opening Date:                    
                    
19/1/2023