About the Position                  

                     Management (Information & Communication Technology)                    

                    
• Ongoing/ Permanent roles with NSW Government
  
                    
• Clerk Grade: 11/12- The package includes a base salary range of to $134,111 - $155,455 plus employer's contribution to superannuation and annual leave loading.
  
                    
• We offer flexible work arrangements, with regards to location hybrid working within NSW
                    

                    Who we are

The Department of Customer  (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW. Government Technology Platforms (GTP) forms part of Digital.NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy. Our Digital Programs team within GTP is currently recruiting at scale to deliver on high profile and exciting large scale digital transformation programs.
Benefits of working for DCS                    

                    
• Accrued flexible leave
                    
• Hybrid working options- flexibility to work from home and office
                    
• Potential to work anywhere in NSW
                    
• Generous leave entitlements including up to 14 weeks parental leave
                    
• Access to health and well-being programs including Fitness Passport
                    
• Competitive pay and conditions
                    

                    About You

You will be able to demonstrate previous Agile Coaching experience across multiple product teams as well as an ability to work with and influence senior leaders. You will be an exceptional communicator, well versed in a variety of agile principles and associated methodologies (Lean, Scrum, SAFe, Kanban etc). You will be self-motivated and have demonstrated experience in working collaboratively in a high-pressured, deadline driven environment.                    

                    
• Preferably you have first-hand experience as a Product Manager, Product Owner or Scrum Master.
                    
• Experience coaching a cross-disciplinary teams with Product Managers, Designers, Content Designers, Engineers
                    
• You are a natural leader, prior management experience of Digital Coaching teams (Iteration Managers / Scrum Masters) is desirable.
                    
• You are highly effective at building partnerships within teams and across an organisation, with the ability to find ways of solving or pre-empting problems.
                    
• You have experience working in teams to solve challenging problems in a complex, enterprise environment.
                    

                    About the Role

The program is seeking an experienced Agile Coach to drive ongoing collaboration and an Agile mindset across the whole Licensing Program both individually and through a team of highly skilled Iteration Managers / Scrum Masters (Team of 8). The Coaching Team supports product teams, senior leadership team and everyone in between, you will work closely with everyone across the program to help nurture a culture of continuous improvement. You will assist in helping establish key measures of success and work with the teams to help demonstrate the improvements.

You will support your team in identifying maturity of each of the Product team's in relation to agile ways of working - for some teams it could be support inception and establishment of a new team to supporting dedicated long-lived team to continually improve and establish new best practices to further refine their ways of working.

You will be a role model for agile(development)within the organisation, ensuring that all stakeholders understand the agile principles and the part they need to play to contribute to achieving successful outcomes for our customers.

About the Project                    The Licensing Program is key to DCS' vision to be the world's most customer centric government. It is our aim to engage through delivering smarter, user orientated digital solutions, reducing red tape, enhancing business productivity and protecting NSW communities.

The Licensing Program's goal is to create end to end digital vocational licences from application and processing through to a digital licence on a customer's phone. Replacing manual processes and products will increase the productivity of customers and agencies, contributing significant economic benefits to NSW.

You'll thrive in our dynamic environment if you enjoy helping teams to transform business processes and deliver enhanced digital solutions. It's an exciting time to join as we're rolling out agility scaling practices in the Program and expanding it to the Portfolio. You will help shape the ways of working and uplift teams' and Program's agile maturity.

Applying is easy! Launch your career to the next level by submitting your resume outlining how you meet the skills and experience of this role. We will then get back in touch after the closing date with the next steps.

Salary Grade 11/12, with the base salary for this role starting at 134,411 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via .

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 27th April 2023 at 9:59am

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here .

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via or .

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process                      Don't provide your bank or credit card details when applying for .