Description

About the Position Your focus is to ensure maintenance of a positive relationship between the organisation & its customers
Your new company
Your new company has been established for over 50 years and specialises in the development and supply of automotive software tailored to the needs of dealerships.

Your new role
Your primary focus is to ensure the development and maintenance of a positive proactive relationship between organisation and its customers. Through acting as an advocate of the customer, effective team management, resolution and analysis of customer incidents, proactive customer communication, the incumbent will deliver superior customer from themselves and their team.
Provide diagnosis and resolution of incidents Update Incident Management System with comments, Internal and/or Customer as required Assign the incident to the appropriate assignment group Track the progress of the incident to ensure service is restored within the agreed targets Regularly update open incidents with appropriate comments to reflect actions and progress Escalate to Team Leader when a target is in danger of being breached Strong Interpersonal skills to ensure efficient and friendly support
What you'll need to succeed
Demonstrated experience in a similar support role. Demonstrated experience with triage customer support. Competent in MS Office products A background in the automotive industry is highly desirable ITIL Foundation Certificate is highly desirable. Excellent customer service and stakeholder management Assertive, with strong negotiation skills Strong communication, both written and verbal; articulate, with ability communicate to different audiences
What you'll get in return

Work for a well-known, successful and international company Receive a competitive salary Career progression available
What you need to do now
If you are interested in this role, please contact Kelly Daines via Kelly.Daines

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