Description

About the Position Kick start your career with VIC roads assisting others in a busy office environment.
Your new company
Seeking customer focused professionals to work in their busy Contact Centre. Due to the continual busy environment, positions have become available for experienced and bubbly customer service professionals to join their evolving workforce. You could be the next valuable addition to the team who is focused on assisting Victorians.

Your new role
Your new career will involve some of the following:

Providing accurate and efficient responses to internal & external customers Resolve escalated enquiries and accurately record and refer unsolved issues Work collaboratively as an efficient Team Member, participating in learning & development activities, continuous improvement initiatives and assisting others Ensure accurate data entry and privacy Resolve problems and exercise judgement Demonstrate effective questioning techniques to establish and resolve customers' needs Exercise judgement to effectively deal with challenging situations and take appropriate action

What you'll need to succeed
In order for you to be successful in this role, you will need to demonstrate the following:

Excellent communication and interpersonal skills with demonstrated experience in providing excellent customer service to a diverse audience Ability to provide accurate and timely advice to customers via multiple channels Competent computer literacy skills, including data entry and a firm understanding of MS Office Demonstrate commitment to professional and personal development and on the job training Excellent organisational skills with the ability to multi-task and prioritise conflicting deadlines. Confident in handling walk in customer with a great warm welcoming skill

What you'll get in return
Should you be successful, some of the benefits will include:

Initial thorough paid training Long term stability & upskilling On-going mentoring and support Competitive hourly rate Work hour flexibility (between 25-38 hours a week)
The successful candidates would need to have a full driver's licence, great customer service, and will become a Licence tester, the successful candidate would be required for up to 3 days a week and must be available to work any day Monday to Friday from 8.30 to 4.30pm and rosters are completed 2 weeks in advance

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or reach out to Ankit Singh on .

If this job isn't quite right for you but you are looking for a new position, please contact Ankit Singh for a confidential discussion on your career.

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