About the Position                  

                    The Opportunity                    
                    
Exciting full time opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Ballarat Care Home working 38 hours a week. This is a fixed term contract with a potential to get extended. Your role known across Bupa as the Customer  Consultant, is crucial to the success of the operation of the home. Supporting the both the employee and resident experience you will work across the following functions;                    
                    
Employee experience - rostering and pay, training/compliance and Human Resources                    
                    
Resident Experience - tours, admission, agreements, and the customer journey experience.                    
                    
Some of your duties will include;                    
                    
Supporting Recruitment Activities Rostering Payroll support Shared reception duties as the face of the Care Home Management of resident administration including enquiries, admissions and maintaining occupancy targets Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care HomeTo learn about our Ballarat care home, please visit us online here                    
                    
Bupa Ballarat - Aged Care Homes | Bupa Aged Care About You                    
                    
Minimum of a Cert III in Business Administration or equivalent experience Previous experience gained in a similar admin/customer service role Patience - working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow upIntermediate to advanced skills across the MS Office Suite Highly developed organisation and time management skills– prioritisation and self-direction is key in this role Knowledge of Kronos,/payroll systems/admin requirements in the Aged,  or regulated industry is advantageous What’s in it for you?                    
                    
We set you up for success from the get go with our dedicated Induction program Supportive, collaborative, and caring team culture Continual learning and development opportunities Discounts on Bupa Products– insurances, optical, dental Exciting benefits on offer from our Bupa Partners Internal transfers across our care homesHow to Apply                    
                    
Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.                    
                    
Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement– successful applicants will have this cost reimbursed upon commencement.                    
                    
To learn more about working at Bupa please visit our website: