Description

About the Position Permanent full time role for providing IT support
Your new company
This group provides Information Communication Technology (ICT) management and support for small to medium organisations across for more than last 2 decades. They are on growth path and need IT support professionals on this journey.

Your new role
your role is responsible for the handling of a high volume level 2 support requests. You will work in conjunction with the other technical teams within the business to provide the highest level of customer and support. This role interacts directly with our clientele via phone, email and, face to face on customer premises (as required).

Provide Support directly to clients onsite at their premises. Provide remote support of servers, desktops, applications, and cloud services in Microsoft-based environments Configure, troubleshoot and remediate issues with firewalls, network switches, virtual infrastructure and more Attend scheduled onsite bookings with clients to execute preventative maintenance on end-user devices and IT infrastructure. Engage with highly experienced solutions experts and senior engineers to solve escalated issues and maintain best practices. Occasionally provide after-hours emergency support.
What you'll need to succeed

Experience using ticketing systems and the ability to communicate with a diverse range of people in a warm, friendly, and helpful manner. Advanced understanding of end-user support and Microsoft Office 365 General understanding of technical infrastructure, spanning from end-users to the internet, encompassing the devices involved and networking fundamentals Strong working knowledge of Windows Servers, Active Directory, virtualisation, and backup technologies A current Australian Driver's licence Australian citizen/Permanent resident

What you'll get in return
1. Full time permanent position
2. Attractive Pay rate
3. Company paid professional certifications

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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